The standard processing time for the majority of SoulMadeCare orders will be packed and ready for courier pickup within 5-7 business days, although currently, those times vary due to the issues relating to ongoing COVID-19 and government orders. Processing times may also be extended during holidays, launches/re-stocks, limited-edition releases and promotions. You will receive your tracking information to the email or phone number you provided at checkout. Please allow up to three business days hours for the provided tracking information to be updated.

Once you have received your order confirmation, it can take up to 5-7 business days to receive your shipping confirmation. This may also be extended during holidays, launches/re-stocks, limited-edition releases and promotions.

Please note that SoulMadeCare is not responsible for delays in shipping deliveries that include, but are not limited to the following: customs delays, natural occurrences, air/ground transportation strikes/delays or transfers to international carriers. 

All orders will be shipping from Orlando, Fl.

The SoulMadeCare Team will be trying to restock items/products as timely as possible. We will always keep you updated via email and social media in order to let you know when a product is out of stock or back in stock.

Because of the fact that maintaining fresh batches is our priority, SoulMadeCare won’t be accepting returns unless it is untouched/unused. Returns and exchanges will only be accepted 3 days after your product is delivered. 

Please send an email to info@soulmadecare and include your ORDER NUMBER in the subject line.

Please send an email to info@soulmadecare and include your ORDER NUMBER in the subject line.

Please send an email to info@soulmadecare.com and include your ORDER NUMBER in the subject line and send a PICTURE of your damaged product. Do it as soon as possible in order to resolve this issue on time!

Please send an email to info@soulmadecare and include your ORDER NUMBER in the subject line.

Once your cart totals to a value of $50.00 USD, it will automatically apply free shipping at checkout!

If your order has not yet been shipped out, you may be able to cancel it. Please send an email to info@soulmadecare and include your ORDER NUMBER in the subject line.

Please send an email to info@soulmadecare and include your ORDER NUMBER in the subject line.

Because of the fact that we prioritize fresh batches, our products typically last anywhere between 3-6 months.