SHIPPING & RETURNS

Shipping Policy:

The standard processing time for the majority of SoulMadeCare orders will be packed and ready for courier pickup within 5-7 business days, although currently, those times vary due to the issues relating to ongoing COVID-19 and government orders. Processing times may also be extended during holidays, launches/re-stocks, limited-edition releases and promotions. You will receive your tracking information to the email or phone number you provided at checkout. Please allow up to three business days hours for the provided tracking information to be updated.

Once you have received your order confirmation, it can take up to 5-7 business days to receive your shipping confirmation. This may also be extended during holidays, launches/re-stocks, limited-edition releases and promotions.

Please note that SoulMadeCare is not responsible for delays in shipping deliveries that include, but are not limited to the following: customs delays, natural occurrences, air/ground transportation strikes/delays or transfers to international carriers. 

 

What if my order got sent back because of an error?

 

Please send an email to info@soulmadecare and include your ORDER NUMBER in the subject line.

 

What if my order is never delivered or is stolen?

Please send an email to info@soulmadecare and include your ORDER NUMBER in the subject line.

 

What if my order is delivered damaged by the carrier?

Please send an email to info@soulmadecare.com and include your ORDER NUMBER in the subject line and send a PICTURE of your damaged product. 

 

 

Purchasing Terms & Return Policy for Physical Items:

Because maintaining fresh batches is our priority, SoulMadeCare won’t be accepting returns unless it is untouched/unused. Returns and exchanges will only be accepted 7 days after your product is delivered. 

 

For any questions, doubts, or concerns, you can always email me at: info@soulmadecare.com